Some Frequently Asked Question?
WHAT IS AN AUPAIR?
Incidentally, the term au pair is French and means “by mutual agreement”. Therefore, au pairs receive a pocket money, live free of charge with their host families, just as regular family members, and share meals with the families.
WHAT IS A HOST FAMILY?
Incidentally, the term au pair is French and means “by mutual agreement”. Therefore, au pairs receive a pocket money given to them by the host family, live free of charge with their host families, just as regular family members, and share meals with the families.
WHAT IS A WWOOFER?
The duration of the visit can range from a few days to years. Workdays average five to six hours, and participants interact with WWOOFers from other countries. WWOOF farms include private gardens through smallholdings, allotments, and commercial farms.
WILL I RECEIVE A SALARY AS AN AU PAIR?
Depending on your desired countries rules and regulation, there may be a minimum amount that has to be paid depending on hours. Otherwise, the amount to be paid is an amount agreed between both parties in the initial stage. We would suggest that this amount is agreed by both parties in writing beforehand with an outline of duties involved.
Please note, it is common for host families to give additional benefits to au pairs which should be taken into consideration before accepting or declining a placement. A common benefit could be the use of a car on days off with fuel included.
WHO PAYS THE TRAVEL AND FLIGHT EXPENSES?
We would encourage Au Pairs to be met by the family on arrival to the country and to give them the best possible welcome.
WHAT IF I DO NOT DECLARE SOMETHING IMPORTANT ON MY PROFILE?
In this case, we would suggest that you bring this to the other parties attention during the interview stage. It is paramount that all profiles are honest and truthful to prevent any issues later on throughout the process.
Please note: As part of our terms and conditions, we will remove any profile which we believe to be dishonest or misleading.
WHAT HAPPENS WHEN THE AU PAIR IS HOMESICK?
Quite often, this situation could have been avoided through better communication from both parties.
We would always encourage families to welcome the Au Pair in immediately and make them feel at home, discuss any issues our difficulties that they may be having and also give them ample opportunity in the beginning to make contact with loved ones from home. We’d also encourage introductions to other local Au Pairs or foreign students that may live in the same area.
We would also encourage the Au Pair to bring difficulties to the Families attention and to request some more help if needed or further explanation of instructions if somethings unclear.
HOW MUCH HOUSEWORK SHOULD BE INCLUDED?
The Au Pairs main duties are to interact and mind with the children.
DOES THE AU PAIR NEED A VISA?
IS INSURANCE REQUIRED?
It is important for Host Families to check that the Au Pair or WOOFER have correct insurance in place prior to travelling and that the full term of their stay is covered to protect all parties against all eventualities.
I’VE FORGOTTEN MY PASSWORD!
I WISH TO DELETE MY PROFILE.
Refunds for any paid services are not given for deleted profiles.
MY ACCOUNT HAS BEEN BLOCKED.
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I HAVE SUSPICIONS ABOUT A PROFILE THAT KEEPS CONTACTING ME.
It is paramount that all of our members are truthful and honest and we take these suspicions seriously. We will acknowledge all email that we receive regarding these suspicions.
I’VE BEEN USING THW WEBSITE BUT NOT RECEIVING NOTIFICATIONS
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I’VE EMAILED SUPPORT AND NOT HAD A RESPONSE.
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